FAQS

No, you cannot re-enter the venue once you leave.

Children 2 and younger are admitted free with a paid adult ticket into Moonline events, provided that they sit on an adult’s lap and do not occupy a seat. However some events may have different age requirements at the producer and venue’s discretion; if so that will be listed under the specific event on AXS.com

There are light snack options inside the venue. All patrons must show a valid, government-issued photo ID to receive a wristband to purchase alcohol. Paper ID’s will not be accepted for alcohol purchase. For those with non-US identification cards, we accept passports only.

Yes, you can bring empty refillable water bottles (no metal). There are water fountains within the venue.

For cancelled events, credit card purchases through AXS.com or the venue Box Office will be automatically refunded. Please allow up to 30 business days for the refund to reach your account. For postponed events, your tickets will remain valid for the rescheduled date. If you are unable to attend, please contact your original point of purchase.

We cannot verify the authenticity of tickets purchased through third-party vendors. For any concerns or changes, please contact your original point of purchase.

Lines begin at 8am on the day of the event. Please note there is no overnight camping permitted and restrooms are not available inside the venue until the scheduled door time. If you do plan to arrive early, be sure to bring plenty of water to stay hydrated. Any chairs or personal items left outside in the queue will be removed and disposed of. Fan numbering wristbands will not be policed or honored by the venue.

Professional cameras, GoPros, and cameras with detachable lenses exceeding 6” will not be allowed inside the venue.

Smoking is allowed on the patio. To access the patio, please use the doors on the left side of the room by the primary restrooms.

Please email moonline@aegpresents.com and let us know about the item you have lost. Our Guest Services staff in the lobby can assist with lost items during events, and the Box Office can assist during non-event hours.

Our upcoming events are listed on our calendar page. Sign up for our newsletter to stay up to date on new shows and announcements.

For general venue questions, please email moonline@aegpresents.com.

Please email us at moonline@aegpresents.com.

Visit our Private Events page for more information about hosting an event at Moonline.

For venue staff positions and current job opportunities, please visit our AEG Presents Careers page.

Tickets are available online 24/7 through AXS.com or from our calendar page. We do not support third-party ticketing platforms and cannot verify their authenticity, so we recommend purchasing tickets directly through AXS.

Our Box Office opens one hour before doors on show days and remains open until the headlining act begins.

We cannot verify the authenticity of tickets purchased through third-party vendors. For any concerns or changes, please contact your original point of purchase.

Tickets can be transferred through AXS Mobile ID digital tickets. If the recipient has an AXS account, they will receive the tickets immediately. Otherwise, they will need to download the AXS app and create an account to claim and use the tickets. Please make sure the recipient accepts the transfer for it to be completed. Guests may also visit the Box Office for in-person assistance.

CANCELLATION

Credit card purchases through AXS.com or our venue box offices will be automatically refunded. Please allow 30 business days for the refund to hit your account.

POSTPONED

Accessible tickets are available for purchase through AXS.com. If all accessible seating locations are sold out for an event, Moonline will make every effort to provide reasonable accommodation, subject to availability. If you or a member of your party requires a specific accommodation, please email in advance of your event so we can do our best to assist.

Please email moonline@aegpresents.com with the event name, your AXS account number, and the number of guests requiring accommodation. A member of our venue team will follow up with available options. Accommodation requests are subject to availability and ticket inventory.

Dedicated accessible seated viewing areas are located on the left side of the room when facing the stage.

Yes. The main entrance at 2015 Riverside Dr is accessible, and the venue is all on one level.

Yes. All restrooms have accessible stalls.

To request a sign language interpreter, please email moonline@aegpresents.com. We recommend submitting your request at least three weeks before the show to allow our team time to coordinate accommodations. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

Assisted listening devices may be requested by emailing. We recommend submitting your request at least three weeks before the show.

Please email moonline@aegpresents.com with your accommodation request. You may also speak with a venue representative when you arrive.